Leading Multinational HR Benefits Administration BPO Company, USA

SSAE 16 Type II Audit

Our client is a large BPO company headquartered in Newport Beach, California with delivery centers in California, New Jersey and Chennai, India. They provide customised solutions for the administration of employee benefits and human resources that include the technology to enrol in benefits, a 24/7 live answer call centre, eligibility management and billing management.

Testing the design and operating effectiveness of 40 Process controls & IT General Controls for specific period in their locations in Chennai and USA and certify them.

Project Description
The project was to conduct SSAE 16 Type II Audit and certify them. More than 10 such audits (biannual audit) have been conducted for 5 years consecutively so far.


  • Interviewed the business process & IT owners to understand the control environment.
  • Tested the BCP/DR Plan maturity and advised in building up the IT infrastructure DR steps.
  • Tested the Design effectiveness of process & IT controls and collected evidences.
  • Tested the operating effectiveness of the process & IT controls and collected evidences.
  • Submitted the report with exceptions.